Terms of service

Terms of Service

Last updated: November 12, 2026

These terms apply to shopping with Kimono through this online store. Please read the product information and the policies available on this site before placing an order.

Products and orders

Product details, options, prices and availability are shown on the relevant product pages. Please check your selected items, quantities, contact information and delivery address before completing checkout.

If we discover an error or an issue affecting your order, we will contact you about the available options. If we cannot fulfill an order, we will notify you and arrange an appropriate resolution, including a refund where applicable.

Prices and checkout

The currency and order charges are shown on the site and at checkout. Any applicable taxes are displayed at checkout before payment. Our standard shipping is free within the contiguous 48 United States and the District of Columbia.

Shipping

We ship from Howell, New Jersey. Order processing takes 1–3 business days and estimated transit takes a separate 3–7 business days. Processing and transit business days are Monday–Friday, excluding public holidays. The daily cutoff is 4:00 p.m. Eastern Time (America/New_York). See our Shipping Policy for the full delivery area and timing.

Returns, refunds and exchanges

Return requests are accepted within 30 days after delivery for unused items with original tags intact. We provide a free return label by email, do not charge a restocking fee and support exchanges. We initiate refunds within 5 business days after receiving a return; bank or payment-provider processing determines when funds appear in your account. See our Refund Policy for instructions and the return address.

Using this website

Please use the website lawfully and provide accurate information when placing orders or contacting us. Do not interfere with the operation or security of the website or misuse another person's information.

Privacy

Our Privacy Policy explains how personal information is handled in connection with the store.

Changes and your rights

We may update these terms for future purchases. Changes will be posted on this page with a revised update date. Nothing in these terms limits rights or remedies that applicable law does not allow us to limit.

Contact Information

Kimono
6734 US Highway 9 South
Howell, NJ 07731
United States

Email: info@kimonohowell.com
Phone: +1 310-658-4946

Customer service and email support hours

  • Monday–Thursday: 10:30 a.m.–6:00 p.m.
  • Friday: 10:30 a.m.–1:00 p.m.
  • Saturday: closed.
  • Sunday: 11:00 a.m.–6:00 p.m.

All times are Eastern Time (America/New_York). Email replies are handled during these hours.