Refund policy
Returns, Refunds and Exchanges
Last updated: November 12, 2026
Kimono accepts returns by mail and supports exchanges. Please request your return within 30 days after delivery.
Return condition
Items returned under our ordinary return policy must be unused, with original tags intact. These conditions do not limit any applicable rights for defective, damaged or incorrectly supplied goods.
How to request a return or exchange
Email info@kimonohowell.com with your order number and the items you wish to return or exchange. We will send return instructions and a free return shipping label by email. Please contact us before mailing your return so that we can identify and process it correctly.
Return postage and fees
We pay the return postage for ordinary returns by providing a free return label. We do not charge a restocking fee.
Return recipient and mailing address
Kimono
6734 US Highway 9 South
Howell, NJ 07731
United States
Refund timing
We initiate refunds within 5 business days after receiving a return. This is the time to initiate the refund; the time for funds to appear in your account depends on your bank or payment provider.
Exchanges
We support exchanges. Contact us with your order number and the item you would like; we will confirm availability and provide instructions.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us with your order details and a description of the issue. We will review the issue and arrange an appropriate resolution under applicable law.
Contact Information
Kimono
6734 US Highway 9 South
Howell, NJ 07731
United States
Email: info@kimonohowell.com
Phone: +1 310-658-4946
Customer service and email support hours
- Monday–Thursday: 10:30 a.m.–6:00 p.m.
- Friday: 10:30 a.m.–1:00 p.m.
- Saturday: closed.
- Sunday: 11:00 a.m.–6:00 p.m.
All times are Eastern Time (America/New_York). Email replies are handled during these hours.