Shipping policy
Shipping Policy
Last updated: November 12, 2026
Kimono ships orders from 6734 US Highway 9 South, Howell, NJ 07731, United States.
Delivery area and shipping cost
We offer free standard shipping to the contiguous 48 United States and the District of Columbia. This service does not cover Alaska, Hawaii, U.S. territories or international destinations.
Order cutoff and processing
Our daily order cutoff is 4:00 p.m. Eastern Time (America/New_York). Orders are processed Monday–Friday, excluding public holidays.
Order processing takes 1–3 business days. Orders received after the cutoff or on a non-processing day enter processing on the next processing day.
Transit time
After dispatch, estimated transit time is 3–7 business days. Transit business days are Monday–Friday, excluding public holidays. Processing and transit are separate periods; please allow both when estimating delivery. Carrier or weather delays can affect these estimates.
Delivery questions
If your delivery appears delayed, arrives damaged or does not arrive, contact us with your order number so we can help investigate and arrange an appropriate resolution. If an order cannot be shipped within the stated timeframe, we will contact you about the available options.
Contact Information
Kimono
6734 US Highway 9 South
Howell, NJ 07731
United States
Email: info@kimonohowell.com
Phone: +1 310-658-4946
Customer service and email support hours
- Monday–Thursday: 10:30 a.m.–6:00 p.m.
- Friday: 10:30 a.m.–1:00 p.m.
- Saturday: closed.
- Sunday: 11:00 a.m.–6:00 p.m.
All times are Eastern Time (America/New_York). Email replies are handled during these hours.